Frequently Asked Questions

Still have questions?

Frequently asked

How long does shipping take?

Standard air freight orders typically arrive within 5-12 business days depending on destination and customs processing. Sea freight for bulk container orders usually takes 25-45 days. Exact timelines are confirmed at order time.

Do miners come with a warranty?

Yes. New units carry the manufacturer's standard warranty (typically 12 months on hashboards and PSU, terms vary by model), and Zyrix additionally provides support coordination for the full warranty period. Used units are sold with a shorter, clearly stated warranty window.

What payment methods do you accept?

We accept bank wire in USD, USDT (TRC20), USDC (ERC20), BTC, ETH, LTC, DOGE, and KAS. Full details are on our [payment methods](/payment-methods) page.

Do you handle customs clearance?

We can arrange DDP (Delivered Duty Paid) shipping where import duties and clearance are handled on your behalf, or DDU (Delivered Duty Unpaid) where you clear the shipment locally. See [customs clearance](/customs-clearance) for details.

Can Zyrix host my miners for me?

Yes, through our [hosting](/solutions/hosting) partners we place miners in managed facilities with power, connectivity, and monitoring included. Contact sales for current site availability.

Do you sell used miners?

Yes, our catalogue includes tested used units alongside new stock. Every used listing states its condition and remaining warranty coverage clearly; we do not sell undisclosed refurbished units as new.

Can you repair a miner that's no longer working?

Yes, our [repair](/solutions/repair) service covers hashboard, PSU, and control-board diagnostics and repair, whether or not the unit was originally purchased from Zyrix.

Do you offer better pricing for bulk orders?

Yes. Volume tiers start from 10+ units, with deeper discounts and priority production slots at container-scale quantities. See [bulk order](/bulk-order) for tier details.

How do I verify I'm actually talking to Zyrix staff?

Only trust an @zyrixminer.com email address or our published WhatsApp number +32 466 233 682. See [staff authentication](/staff-authentication) for the full verification process.

What if I receive a payment request to a personal bank account or wallet?

Do not pay it. Zyrix never asks buyers to pay into a personal account. Report the message to sales@zyrixminer.com and see [fraud prevention](/fraud-prevention).

Can I return a miner if it doesn't suit my setup?

Returns are accepted within a limited window for unopened, undamaged units. Once a unit has been powered on and mined with, only warranty repair applies rather than a return. Full terms are on [delivery & return](/delivery-return).

Do you provide cooling equipment as well as miners?

Yes. We supply [hydro-cooling](/solutions/hydro-cooling) radiators and cabinets and [immersion-cooling](/solutions/immersion-cooling) kits and containers, either bundled with miners or standalone.

Can you power a mining farm with generators instead of grid electricity?

Yes, our [power generation](/solutions/power-generation) solutions use natural gas or flare gas to run containerised generators sized to your farm's kW requirement.

What information do you need to give me a quote?

The model or product, quantity, destination country, and whether you need hosting or cooling infrastructure alongside the hardware. See [contact us](/contact-us).

Is VAT or import duty included in the listed price?

Listed prices are ex-works/FOB unless a DDP quote is agreed. Duties and local taxes are the buyer's responsibility under DDU terms, or bundled into the price under DDP terms.

How do I track my order after payment?

You'll receive tracking details via your original contact channel (WhatsApp, Telegram, or email) once the shipment leaves our facility.