Support
After-Sale Services
Support doesn't end at delivery. Zyrix provides warranty coordination, repair services, and hosting referrals for the life of your hardware.
Warranty coverage
New units carry the manufacturer's standard warranty period, typically covering hashboards, control boards, and power supplies for defects in materials or workmanship. Used units are sold with a shorter, clearly stated coverage window agreed at time of sale.
RMA workflow
Faulty units are handled through a structured return-merchandise-authorisation process to keep turnaround predictable.
- Report the fault to sales@zyrixminer.com with the order reference, model, and a description of the symptoms
- Our technical team runs remote diagnostics where possible to confirm the fault before shipping
- An RMA number is issued and the faulty component or unit is shipped to our facility or a regional repair point
- Repaired or replacement hardware is dispatched once diagnosis confirms the covered fault (see [repair](/solutions/repair) for turnaround detail)
Repairs outside standard warranty
Units outside warranty, or damaged through misuse, are still eligible for paid repair through our repair service, covering hashboard, PSU, and control-board issues on most major brands.
Hosting referral
If you no longer have a suitable site to run purchased hardware, we can refer you into our hosting partner network so the equipment keeps generating hashrate rather than sitting idle.