Policy
Returns Policy
Zyrix accepts returns on unopened, unpowered hardware within 7 days of delivery, and handles anything already powered on through warranty service instead.
This page explains exactly which items can be returned, how to request authorisation, who pays return freight, and how refunds are calculated.
Return window and eligibility
You may request a return within 7 calendar days of delivery for hardware that is unopened, unpowered, and in its original packaging with all accessories and seals intact. Mining hardware loses new-condition value the moment it is energised, so once a unit has been powered on it is covered by the warranty policy rather than the return policy.
Returns must be authorised before shipping anything back. Unannounced returns cannot be matched to an order and may be refused by our receiving facility.
- Unopened and unpowered new units: returnable within 7 days
- Powered-on or installed units: warranty and RMA service only
- Used and refurbished units: returnable only if materially different from the listed condition
- Custom-built cooling, power, and container projects: non-returnable once fabrication starts
How to request a return
Returns follow the same authorisation workflow as warranty claims so each shipment arrives with a reference our facility can match.
- Email sales@zyrixminer.com with your order reference, model, quantity, and reason for return
- Include photos of the sealed carton and serial label so we can confirm the unit is unopened
- We issue an RMA number and the correct return address within 1-2 business days
- Ship with the RMA number visible on the outer packaging and share the tracking number
Return shipping and restocking
Where the return is due to our error, such as a wrong model, wrong quantity, or a unit that does not match its listed condition, Zyrix covers return freight and refunds in full. For change-of-mind returns the buyer pays return freight, and the original outbound shipping and any duties already paid on a DDP shipment are non-refundable because they have been consumed by the carrier and customs authority.
A restocking fee may apply to change-of-mind returns of large or crated items where re-preparation is required. Any fee is quoted in writing before you ship, never deducted as a surprise.
| Reason for return | Return freight | Refund |
|---|---|---|
| Wrong item or condition mismatch | Paid by Zyrix | 100% including outbound shipping |
| Faulty on arrival | Paid by Zyrix | Repair, replacement, or full refund |
| Change of mind, unopened | Paid by buyer | Item value less duties and any quoted restocking fee |
| Opened or powered on | N/A | Handled under warranty, not refunded |
Refund processing
Refunds are issued once the returned hardware is received and inspected, normally within 5 business days of arrival. We refund to the original payment method where possible. Crypto payments are refunded in the same asset at the market rate on the refund date, so the fiat value received may differ from the amount originally paid. Bank transfers are returned to the originating account only, in line with our fraud prevention rules.
Cancellations before dispatch are refunded in full. Cancellations after a shipment has left our facility are treated as returns under this policy. See payment methods for accepted assets and settlement detail.
Non-returnable items
Some items cannot be returned because they are made to order or cannot be resold after installation. These are flagged at quotation stage so nothing comes as a surprise: custom immersion tanks and manifolds, commissioned hydro-cooling loops, containerised builds, gas power generation packages after commissioning, and consumables such as dielectric fluid once the seal is broken.
Frequently asked
- What is the Zyrix return window?
- 7 calendar days from delivery for unopened, unpowered hardware in original packaging. Powered-on units are handled under warranty rather than returned.
- Can I return a miner after I have powered it on?
- No. Once a miner is energised it cannot be resold as new, so it is covered by the warranty policy instead. Faults are repaired or replaced through our RMA process.
- Who pays return shipping?
- Zyrix pays return freight when the return is our error, such as the wrong model or a condition mismatch, or when a unit is faulty on arrival. For change-of-mind returns the buyer pays return freight.
- How long do refunds take?
- Refunds are processed within about 5 business days of the returned hardware arriving and passing inspection, back to the original payment method.
- How are crypto payments refunded?
- In the same asset that was paid, at the market rate on the refund date. Because crypto prices move, the fiat equivalent of the refund may be higher or lower than the amount originally sent.
- Do I need an RMA number to return something?
- Yes. Email sales@zyrixminer.com with your order reference before shipping. Returns received without an RMA number cannot be matched to an order and may be refused.