How long does it take for a Zyrix order to ship?

Stocked units are dispatched within 2-5 business days of cleared payment. Pre-order and allocation batches ship on the confirmed batch date stated on your order.

Do you ship DDP with duties included?

Yes. Most European and North American destinations ship DDP, so duties, clearance fees, and import VAT are settled by Zyrix before the hardware reaches you. Where local law requires the buyer to be importer of record, we ship DDU and the term is stated on the invoice before payment.

Which countries do you ship to?

We ship worldwide by air and sea from China, excluding destinations under trade sanctions or where mining hardware import is prohibited. If your destination has restrictions, our sales team confirms this before payment.

What should I do if my miner arrives damaged?

Photograph the carton and the unit before signing where possible and email sales@zyrixminer.com within 48 hours of delivery with the order reference and images. We open a carrier claim and arrange repair, replacement, or refund of the affected units.

Can I use my own freight forwarder?

Yes. We can ship ex-works or FOB to your nominated forwarder in China. In that case transit risk passes at handover and the freight cost is removed from your invoice.

Logistics

Shipping Policy

Every Zyrix order ships from our China-based facilities with tracked freight, export paperwork, and an agreed Incoterm stated on the invoice before dispatch.

This page sets out how we pack, dispatch, and deliver ASIC miners, cooling systems, and power-generation equipment, and what to do if a shipment arrives damaged or late.

Order processing and dispatch

Stocked units are prepared for dispatch within 2-5 business days of cleared payment. Crypto payments are treated as cleared after the required network confirmations; bank transfers clear when funds are credited to our account. Pre-order and allocation units ship on the batch date confirmed in writing at order time.

Container-scale bulk orders are scheduled as a project: we confirm a loading window, consolidate hardware with any cooling or power equipment, and share the booking reference once the freight forwarder accepts the shipment.

Freight methods and lead times

We quote air freight for smaller orders and sea freight for volume. Lead times below are typical transit ranges after dispatch and exclude customs holds outside our control.

Method	Typical order size	Transit after dispatch	Notes
Air express	1-6 units	4-8 business days	Door to door, fully tracked
Air freight	6-60 units	5-12 business days	Airport handover or door delivery
Sea LCL	Part-container	25-40 days	Consolidated with other cargo
Sea FCL	Full container	28-45 days	Best rate per unit for farm builds

Incoterms: DDP and DDU

Under DDP (Delivered Duty Paid) Zyrix arranges and pays import duties, clearance fees, and delivery to your address. Under DDU (Delivered Duty Unpaid) the buyer is the importer of record and settles duties and local VAT directly. The applicable term is stated on your invoice before payment, never changed afterwards. Country-specific detail is on our customs clearance page.

DDP is the default for most European and North American destinations
DDU is used where local law requires the buyer to act as importer of record
HS codes, commercial invoice, and packing list are supplied with every shipment
We do not under-declare shipment values under any circumstances

Packaging and tracking

Miners ship in original manufacturer cartons with foam inserts wherever available; hydro and immersion equipment is crated. Pallets are strapped and wrapped for freight. A tracking number is issued within one business day of pickup, and your sales contact confirms milestones at departure, arrival, and clearance.

Delays, damage, and lost shipments

Inspect and photograph shipments before signing for delivery. Report visible damage, short counts, or seal issues to sales@zyrixminer.com within 48 hours of receipt so we can file a carrier claim while the evidence window is still open. Customs inspections can add several days to transit; we chase clearance on your behalf on DDP shipments and supply any documents your broker requests on DDU shipments.

If a shipment is declared lost by the carrier we replace or refund the affected units once the claim is confirmed. Faulty-on-arrival hardware is handled under the warranty policy rather than as a shipping claim.

Frequently asked

How long does it take for a Zyrix order to ship?: Stocked units are dispatched within 2-5 business days of cleared payment. Pre-order and allocation batches ship on the confirmed batch date stated on your order.
Do you ship DDP with duties included?: Yes. Most European and North American destinations ship DDP, so duties, clearance fees, and import VAT are settled by Zyrix before the hardware reaches you. Where local law requires the buyer to be importer of record, we ship DDU and the term is stated on the invoice before payment.
Which countries do you ship to?: We ship worldwide by air and sea from China, excluding destinations under trade sanctions or where mining hardware import is prohibited. If your destination has restrictions, our sales team confirms this before payment.
What should I do if my miner arrives damaged?: Photograph the carton and the unit before signing where possible and email sales@zyrixminer.com within 48 hours of delivery with the order reference and images. We open a carrier claim and arrange repair, replacement, or refund of the affected units.
Can I use my own freight forwarder?: Yes. We can ship ex-works or FOB to your nominated forwarder in China. In that case transit risk passes at handover and the freight cost is removed from your invoice.